Privacy Policy

Last updated: June 1, 2026

Luvme Hair ("we," "us," or "our") operates the FindHub online store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Information We Collect

We collect information you provide directly:

Personal identifiers: name, email address, phone number, shipping and billing address
Payment information: credit/debit card numbers, billing address (processed securely via Shopify Payments — we never store raw card data)
Account information: username, password (hashed), order history, wish lists
Communications: messages you send us, reviews, survey responses

We also collect information automatically:

Device & usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent
Cookies & tracking technologies: session cookies, persistent cookies, pixel tags (see Cookies section below)
Purchase data: items viewed, added to cart, purchased, abandoned cart data

How We Use Your Information

Process and fulfill orders, including sending order confirmations, shipping notifications, and delivery updates
Communicate with you about your account, orders, returns, and customer support requests
Send promotional emails and offers (only if you have opted in — you can unsubscribe at any time)
Improve our website, products, and services through analytics and feedback
Detect and prevent fraud, unauthorized transactions, and other illegal activities
Comply with legal obligations, enforce our Terms of Service, and resolve disputes
Personalize your shopping experience and show relevant product recommendations

Information Sharing & Disclosure

We do not sell your personal information. We share data only with:

Shopify Inc.: our e-commerce platform provider who processes orders and payments on our behalf
Payment processors: Shopify Payments, PayPal — solely to complete transactions
Shipping carriers: USPS, UPS, FedEx, DHL — to deliver your orders
Analytics providers: Google Analytics — for aggregated, anonymized website usage data
Marketing platforms: email marketing tools (only data of opted-in subscribers)
Legal authorities: when required by law, court order, or to protect our rights

Cookies & Tracking Technologies

We use cookies to:

Keep you logged in and remember your cart contents
Understand how visitors use our website (analytics)
Deliver relevant advertising on third-party platforms
Prevent fraud and maintain site security

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality, including the shopping cart.

Your Rights

California Residents (CCPA)

You have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the "sale" of your personal information (we do not sell it); and non-discrimination for exercising your rights.

EEA/UK Residents (GDPR)

You have the right to: access, correct, or delete your personal data; object to or restrict processing; data portability; withdraw consent at any time; lodge a complaint with your supervisory authority.

To exercise any of these rights, contact us at privacy@findhub.com.

Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, PCI-DSS compliant payment processing, and regular security audits. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (typically 7 years for financial records), and resolve disputes. Account information is retained until you request deletion.

Children's Privacy

Our store is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our services constitutes acceptance of the updated policy.